When going to a beauty salon to receive any kind of treatment you need the whole experience to be a really relaxing one. When you decide to have beauty treatment, you are often looking for more than just the final result. It is important for the whole experience to be relaxing and enjoyable from start to finish. Most women (and men too!) are looking for the relaxation and the pleasant sensation of being pampered.
I feel that I want more than just a treatment from my salon. I also want the feel good factor.
Here are some of the things that I feel a salon has got to have to ensure it’s clients enjoy a stress free experience.
I want to be able to book online as this comes with many benefits to ensure I can book at a time convenient to me. With an online booking system you can see the time slots available for your chosen treatment so you have a chance to decide the best time for you. For example, if you want to go on a quiet day you may chose to book when there are lots of slots available rather than be squeezed in on the last available appointment. An online booking system allows you to view this information. With an online booking system you can make an appointment whenever you want, even out of office hours, which is such a benefit especially if you are working all day and want to book your appointment later that night.
A salon which utilizes an online scheduling system will usually be a calmer, more relaxed place. Without phones constantly ringing, taking your therapist’s attention away from you! Is there anything worse? A salon which offers online bookings is also less likely to make a mistake and accept bookings from two clients for the same time slot! It does happen and more than you might imagine.
My wife’s salon has recently adopted this option into their business and things have never been better, at least it seems that way to me! The salon is quieter but busier but not manic, so you relax a whole lot more.
It is a win win situation for all involved especially the salon’s customers.
Next time you book a treatment at your beauty salon, ask them if they offer the facility to accept appointments online. The best ones will offer more – for instance, text reminders in case you have forgotten you have an appointment. This is great for the salon because they hate no –shows, as they call them, as much as a customer hates being charged a cancellation fee. No one benefits and it can lead to bad feeling. Since the customer doesn’t want to pay because they forgot to turn up or perhaps because they are sure they phoned to cancel but the massage wasn’t received. The salon hates no shows because they cannot charge as much, they lose out on product sales and worse still they may even lose a customer.
Scheduling systems work – make sure your salon knows you want this facility or you may decide to find another salon that does.